Technology
Xbox’s automated moderation systems are ineffective and should be eliminated.
– Many Xbox users have been reaching out for help with unfair bans
– Terms of Service agreements for Xbox services state that users don’t actually own the content they purchase, just a license to rent it
– Microsoft has fired hundreds of customer support employees, leading to an increase in unfair banning practices
– Content creators are increasingly being targeted for mass reporting and unfairly banned
– Players in FFXIV are being banned for using innocuous in-game terms
– Microsoft’s automated banning system is causing issues for players across various games
– Console gamers pay to play online but may not be receiving the customer service and moderation they expect
– Microsoft’s automation-focused approach to customer service may be causing more harm than good
– There is a need for better moderation practices and human oversight in banning decisions
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